Purpose and enquiries
ZYLVORA, a French single-shareholder simplified joint-stock company (SASU), with share capital of €1, registered with the Lyon Trade and Companies Register under number 131 207 359, with its registered office at 12 rue Professeur Leriche, 69008 Lyon, France.
These terms describe the general framework for the services presented on the website. Submitting a form does not create a contract. Work starts after written agreement on a proposal and its specific terms. If terms conflict, accepted specific terms take precedence, subject to mandatory legal provisions.
Offer and scope
Each service page states an initial scope, deliverables, prerequisites and exclusions. The proposal confirms the actual need, technical compatibility, language, schedule, acceptance criteria and responsibilities. The presented packages include one feedback cycle on the agreed deliverables. Additional requests require prior written agreement.
Prices and payment
“From” is the starting price in euros for the described scope, including any applicable taxes. The total, schedule and any third-party costs are specified in the proposal before you commit.
No payment is collected on this website. The payment schedule, accepted methods and any deposits are defined in the proposal. Subscriptions, hosting, licences and third-party fees are included only when expressly stated. Terms applicable to late business payments are specified in the contract documents.
Delivery and cooperation
The client supplies the necessary content, permissions, information and access, which they must be lawfully entitled to provide. They appoint someone able to approve project decisions. Indicative timing starts once prerequisites are met; the effects of a delayed approval or change are agreed in writing.
Sensitive credentials must not be sent through the public form. If personal data is processed on behalf of the client, the corresponding roles and obligations are set out in an appropriate agreement before processing.
Delivery, ownership and maintenance
Delivery and acceptance follow the agreed criteria. Assignment or licensing terms for created materials are specified in writing, together with any payment conditions. Pre-existing components and third-party materials remain subject to their own rights and licences. Merely viewing the website does not create an implied blanket rights assignment.
Maintenance, ongoing hosting, monitoring, updates and enhancements are included only when listed in the proposal. Verification services do not guarantee defect-free software or regulatory certification.
Liability and statutory rights
ZYLVORA performs the agreed services with reasonable care. The client remains responsible for business decisions and the use of their data. Any agreed limitation cannot deprive a consumer of mandatory rights or exclude liability that cannot lawfully be excluded. Applicable statutory guarantees for digital content or services remain available where their conditions are met.
Withdrawal and cancellation
Consumers may have a statutory right to withdraw from distance contracts. The procedure, model notice and consequences of an early start are described on the Withdrawal & cancellation.
Disputes, applicable law and mediation
A written complaint may be sent to business@zylvorasoftware.tech. The parties seek an amicable solution without requiring a consumer to waive court proceedings. French law applies subject to mandatory protections available to consumers in their country of habitual residence. Competent courts are determined under the applicable rules, without imposing a particular court on a consumer.
Consumer mediator: the details of the mediator contracted by ZYLVORA have not yet been supplied for this version of the website. They must be published here and provided to consumers before a contract is concluded. This notice does not appoint a mediator.